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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Karina D'Estefano-Ruiz

Karina D'Estefano-Ruiz

July 1, 2026

5  out of  5
rating by Karina D'Estefano-Ruiz
"I had an amazing experience working with Gerania Vilchez while getting my first car insurance policy for my first vehicle. She made the entire process simple, stress-free, and easy to understand. Gerania was patient, knowledgeable, and took the time to answer all of my questions, making sure I found the best coverage for my needs. One thing I especially appreciated is that she speaks both English and Spanish, which makes the experience even more comfortable and accessible for a wider range of customers. Her professionalism, kindness, and excellent customer service truly stood out. I highly recommend Gerania to anyone looking for an insurance agent who genuinely cares and goes above and beyond!"
We responded:
"Thank you so much for the 5-stars, Karina! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Aleja Espinal

June 30, 2026

5  out of  5
rating by Aleja Espinal
"Excelente atención de Edis, la información clara y precisa, y me resolvió mis dudas, excelente!!"
We responded:
"Aleja, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Cristel Noel’s Team here in our Richmond office. "
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Amilcar Aguirre

June 29, 2026

5  out of  5
rating by Amilcar Aguirre
"Muy buena atención."
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Mary Mendez

June 22, 2026

5  out of  5
rating by Mary Mendez
"Excelente servicio"
We responded:
"Thank you for the fantastic review, Mary! We are always here to help with your insurance needs here in Richmond . "
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jose martinez

June 22, 2026

5  out of  5
rating by jose martinez
"exliecente servico"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Cristel Noel’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Junior A Valero

June 16, 2026

5  out of  5
rating by Junior A Valero
"Me atendió Angie muy amable atenta y rápida con mis tarjetas del seguro de mis vehículos gracias 👍"
We responded:
"Thank you so much for the 5-star rating, Junior! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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jose chavez

June 10, 2026

5  out of  5
rating by jose chavez
"Great customer service."
We responded:
"Thank you for the 5-star review, jose! Here on State Farm Agent Cristel Noel’s Team, we are proud to serve our community and appreciate your recognition. "
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cecilia brain

June 4, 2026

5  out of  5
rating by cecilia brain
"7th The agent mis Gerania was very good and kind, she provided great service, she heard patiently all my inquiries, and ensured I was satisfied"
We responded:
"Wow, thank you for the 5-star review, cecilia! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Renan Antonio Angel

May 29, 2026

5  out of  5
rating by Renan Antonio Angel
"Son muy buenos los recomiendo sin miedo alguno yo tengo todos mis seguros con ellos ayudan mucho y son muy pero muy amables"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Richmond to know that you had such a wonderful experience with us here on State Farm Agent Cristel Noel’s Team."
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David Hernandez

April 29, 2026

5  out of  5
rating by David Hernandez
"Muy agradecido por la atención de los representantes cada vez que llamo por alguna inquietud. Siempre tienen paciencia para responderme mis preguntas. Siempre los recomiendo con mis amistades. Muchas gracias"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Patricia Davila

April 22, 2026

5  out of  5
rating by Patricia Davila
"Excelente atención. Angélica Acosta me ayudó en todo el proceso con mucha paciencia y claridad. Se nota que le importa realmente ayudar a sus clientes y encontrar la mejor opción para cada caso. Me sentí muy bien orientada y segura con toda la información que me dio. La recomiendo 100%."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Cristel Noel’s Team. "
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Linda Bergman

April 21, 2026

1  out of  5
rating by Linda Bergman
"Worst service ever. She is literally never in the office. It doesn't matter when I call. I highly recommend any other agent or another company completely. I'm waiting two full weeks for help with a windshield replacement. This should be easy peasy."
Profile photo of Marco Bonilla

Marco Bonilla

April 21, 2026

5  out of  5
rating by Marco Bonilla
"Estoy muy contento son muy amables y profesionales- Gerania vilchez fue la agente que me asitio muy agradecido con el life insurance de mi hija"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Profile photo of Sonia Perez

Sonia Perez

April 17, 2026

5  out of  5
rating by Sonia Perez
"Gerania Is such an amazing person. She helped me out getting house insurance for my home. The process was so easy. She made sure i understood everything clearly. This is my 2nd year coming back to her."
We responded:
"Sonia, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Cristel Noel’s Team here in our Richmond office. "
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Ruvert Nava

April 14, 2026

5  out of  5
rating by Ruvert Nava
"Gracias edis por tu gran atención y tu amabilidad"
We responded:
"Thank you for the amazing review, Ruvert! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of Carlos Vera

Carlos Vera

April 14, 2026

5  out of  5
rating by Carlos Vera
"La atención es excelente muy amable la señorita eddy es super atenta"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Profile photo of john eliecer echavarria medina

john eliecer echavarria medina

April 9, 2026

5  out of  5
rating by john eliecer echavarria medina
"Muy buena atención. La chica edismar carrizo muy eficiente y amable. Gracias."
We responded:
"Wow, thank you for the 5-star review, john! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
Profile photo of Daniela Diaz

Daniela Diaz

April 9, 2026

5  out of  5
rating by Daniela Diaz
"Excelente servicio, recomendado 100% a Edis"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Richmond to know that you had such a wonderful experience with us here on State Farm Agent Cristel Noel’s Team."
Profile photo of Federico Ramírez

Federico Ramírez

April 7, 2026

5  out of  5
rating by Federico Ramírez
"Gerania vilches es una persona muy apacible buena atención y ama su trabajo ,se apasiona por lo hace lo recomiendo a las personas que lo visitan ella es un amor y lo refleja,, mi umilde opinión"
We responded:
"Thank you for the amazing review, Federico! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of Yamileth Castro

Yamileth Castro

April 2, 2026

5  out of  5
rating by Yamileth Castro
"Great customer service. Thank you to Kasey, very professional and helpful with my quote. Also very respectful, highly recommend !!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Cristel Noel’s Team! We deeply appreciate your kind words here in Richmond . "
Profile photo of José Alfredo Alvarado

José Alfredo Alvarado

April 2, 2026

5  out of  5
rating by José Alfredo Alvarado
"Hermanita fue un buen servicio es muy amable"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Cristel Noel’s Team here in Richmond . "
Profile photo of Julia Alejandra Contreras Roa

Julia Alejandra Contreras Roa

April 2, 2026

5  out of  5
rating by Julia Alejandra Contreras Roa
"À la hora de su servicio Edis fue muy amable y paciente con migo"
We responded:
"Thank you for the fantastic review, Julia! We are always here to help with your insurance needs here in Richmond . "
Profile photo of Marco Muñoz

Marco Muñoz

April 2, 2026

5  out of  5
rating by Marco Muñoz
"Estoy muy satisfecho de la asesoría de parte de Edis fue muy generosa y amable muchas gracias por su servicio"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Profile photo of Eder Carrizo

Eder Carrizo

April 2, 2026

5  out of  5
rating by Eder Carrizo
"La señorita Edis fue muy amable y paciente a la hora de atenderme, un excelente servicio."
We responded:
"Thank you so much for the 5-stars, Eder! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Cristel Noel’s Team anytime."
Profile photo of Wester Diaz

Wester Diaz

March 30, 2026

5  out of  5
rating by Wester Diaz
"Great customer service Kasey helped me with my automated payments for business."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Cristel Noel’s Team. "