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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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jorge arteaga

August 28, 2026

5  out of  5
rating by jorge arteaga
"Una persona amable"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Yanileixi Lopez

August 27, 2026

5  out of  5
rating by Yanileixi Lopez
"Excelente servicio por parte del equipo de State Farm®. La atención de sus trabajadores es de primer nivel: siempre muestran un trato sumamente respetuoso, empático y cordial. Además, su profundo conocimiento sobre las pólizas de autos me dio total tranquilidad al elegir la cobertura adecuada para mis necesidades. Se nota el compromiso que tienen con el cliente. ¡100% recomendados!
Agradecimiento especial a GERANIA Y LILI de CRISTEL NOEL STATE FARM,por su excelente disposición."
We responded:
"Thank you so much for the 5-star rating, Yanileixi! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Cristel Noel "
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Gerber Portillo

August 21, 2026

5  out of  5
rating by Gerber Portillo
"I had a great experience with 𝒜𝓃𝑔𝒾𝑒 They were very friendly, professional, and helpful throughout the entire process. They made me feel welcome and went above and beyond to provide excellent customer service. I truly appreciate their help and would definitely recommend them!"
We responded:
"Gerber, thank you for the fantastic review! We’re always here to support you with your insurance needs in Richmond. "
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Brenda Benavidez

August 20, 2026

5  out of  5
rating by Brenda Benavidez
"Amabilidad y solución al solicitar extensión de pago. Buena comunicación y muy respetuosa"
We responded:
"Brenda, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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zaida flores

August 20, 2026

5  out of  5
rating by zaida flores
"Hoy agregué dos autos y dos conductores a mi póliza. La atención fue excepcional. El equipo es altamente comprometido con la atención al cliente. La Srta Gerania diligente y atenta a mis requerimientos . Gracias."
We responded:
"Thank you so much for your wonderful feedback of us here at Cristel Noel’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Cristel Noel’s Insurance Team "
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Jose Mendez

August 20, 2026

5  out of  5
rating by Jose Mendez
"Muy buena atencion amables y muy cordiales siempre buscando lo mejor para para el cliente y lo mejor muy buena educacion"
We responded:
"Thank you for the 5-star review, Jose! We’re proud to serve the Richmond community and truly appreciate your support. "
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Jose Flores

August 19, 2026

5  out of  5
rating by Jose Flores
"Super amable gracias"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Richmond insurance team. "
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Gabriela Jimenez

August 10, 2026

5  out of  5
rating by Gabriela Jimenez
"Excelente servicio con la señorita Edis resolvió todas mis preguntas. Muy profesional y amable
La recomiendo muchoooo"
We responded:
"Thank you so much for the 5-star rating, Gabriela! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Cristel Noel "
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gloria Juarez

August 6, 2026

5  out of  5
rating by gloria Juarez
"Excelente atención muy amable"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Cristel Noel’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Blanca Ordonez

August 3, 2026

5  out of  5
rating by Blanca Ordonez
"Muy buena atención,son profesionales en lo que hacen, me asistieron inmediatamente Angie fue muy amable. Los recomiendo"
We responded:
"Blanca, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Cristel Noel and Team "
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Kevin Pineda

August 3, 2026

5  out of  5
rating by Kevin Pineda
"Excelente í amable servicio …."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Crisangel Picon Toj

July 31, 2026

5  out of  5
rating by Crisangel Picon Toj
"Excelente servicio amable profesional y mu eficaz"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Kevin Pereira

July 24, 2026

5  out of  5
rating by Kevin Pereira
"Me siento muy satisfecho con la señorita edyt excelente atención.....muchas gracias por ayudarme Dios les bendiga"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Nathaly Gonzales

July 23, 2026

5  out of  5
rating by Nathaly Gonzales
"Working with Gerania Vilchez to update my renter's insurance policy was an absolute pleasure. She made the entire process incredibly easy and stress-free. Gerania took the time to ensure I fully understood all the information and coverage options. I highly recommend her to anyone looking for a seamless experience."
We responded:
"Thank you so much for your kind review, Nathaly!  If you need insurance assistance, we are just an email or call away! - Cristel Noel, your State Farm Agent   "
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Veronica Borges

July 21, 2026

5  out of  5
rating by Veronica Borges
"Nathan has been amazing to work with! He's always quick to respond, incredibly helpful, and genuinely cares about getting things resolved. He makes the insurance process so much easier and always keeps us updated along the way.

We truly appreciate all of your hard work, Nathan. Thank you for the outstanding service!"
We responded:
"Veronica, thank you for the fantastic review! We’re always here to support you with your insurance needs in Richmond. "
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Noe Ochoa

July 16, 2026

5  out of  5
rating by Noe Ochoa
"Gracias por la atención de servicio al cliente con la agente Gerania que me brindó un buen servicio he información"
We responded:
"Noe, thank you for the fantastic review! We’re always here to support you with your insurance needs in Richmond. "
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David

July 16, 2026

5  out of  5
rating by David
"Llamé por un problema que tuve con mi tarjeta , y la joven que me atendió su nombre es Edis ella fue muy amable y muy respetuosa, un servicio muy excelente 👌"
We responded:
"David, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Cristel Noel and Team "
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Jose Hernandez

July 15, 2026

5  out of  5
rating by Jose Hernandez
"Muy buena"
We responded:
"Hi jose, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Cristel Noel’s team.  Please reach out to us if any questions come up!  - Cristel Noel’s Insurance Team "
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Henderson Sánchez

July 14, 2026

5  out of  5
rating by Henderson Sánchez
"Muy buen servicio y buena atención de parte de todo su grupo , la srta Angelica siempre es muy amable y dispuesta ayudarte.. repito no todos son excelentes 🙏🏻"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Melody Robbins

July 14, 2026

5  out of  5
rating by Melody Robbins
"Angelica was very helpful getting my issue with the app and automated payment resolved quickly. Anytime I call the office, they’re all very helpful."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Cristel Noel’s Team. "
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Daniel Hernandez

July 13, 2026

5  out of  5
rating by Daniel Hernandez
"Excelente atención 10 de10 gracias"
Profile photo of Javier Jose Molina chacon

Javier Jose Molina chacon

July 13, 2026

5  out of  5
rating by Javier Jose Molina chacon
"Una buena y éxelente atención muy amables gracias"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Diane Lenk

July 10, 2026

5  out of  5
rating by Diane Lenk
"Was able to pull up policy and answer my questions in a timely manner. Then resolved the problem. Very polite and helpful!"
We responded:
"We appreciate your review, Diane. We are so happy that you had such a wonderful experience with State Farm Agent Cristel Noel’s Team here in Richmond ! "
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Karina D'Estefano-Ruiz

July 1, 2026

5  out of  5
rating by Karina D'Estefano-Ruiz
"I had an amazing experience working with Gerania Vilchez while getting my first car insurance policy for my first vehicle. She made the entire process simple, stress-free, and easy to understand. Gerania was patient, knowledgeable, and took the time to answer all of my questions, making sure I found the best coverage for my needs. One thing I especially appreciated is that she speaks both English and Spanish, which makes the experience even more comfortable and accessible for a wider range of customers. Her professionalism, kindness, and excellent customer service truly stood out. I highly recommend Gerania to anyone looking for an insurance agent who genuinely cares and goes above and beyond!"
We responded:
"Thank you so much for the 5-stars, Karina! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Aleja Espinal

June 30, 2026

5  out of  5
rating by Aleja Espinal
"Excelente atención de Edis, la información clara y precisa, y me resolvió mis dudas, excelente!!"
We responded:
"Aleja, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Cristel Noel’s Team here in our Richmond office. "